Covid-19 and Other Updates

Cash Inn Update: Covid-19

Since the 04/01/21 the government has enforced a national lockdown in the UK regarding COVID-19.

Cash Inn Ltd will remain OPEN as normal as the company is included in the essential business category, this meaning:

* CUSTOMERS MUST COME IN STORE TO PAWN ITEMS, SELL ITEMS, REDEEM OR RENEW CONTRACTS.

* ALL TRANSACTIONS ARE STILL TO BE PROCESSED IN CASH IF IT IS CONTRACTUALLY STATED TO DO SO.

* PAYMENTS ON LAYAWAY SCHEMES MUST BE MAINTAINED AND BALANCES CLEARED IN THE EVENT THE EXPIRY DATE COMES DUE.

In Line with Government Regulations, a face mask MUST be worn when in one of our three stores. Our store managers retain the right to refuse serving customers who do not wear a face covering.

Opening times below (Easter and Bank Holiday times may vary):

Lowestoft:

Monday to Friday between the hours of 9:30am and 4:30pm.

Beccles:

Monday to Friday between the hours of 9:30am and 4:30pm.

Great Yarmouth:

Monday to Saturday between the hours of 9:30am and 4:30pm

Payment Deferrals:

What are they?:

Adhering with guidelines set by the FCA (Financial Conduct Authority) 27/4/20, Cash Inn Ltd is offering a payment deferral period to any customer who has had their income negatively affected by the Coronavirus outbreak and subsequent lock down.

A payment deferral will allow a customer to defer payment(s) for 3 months after expiry of their pledge contract. (BUYBACKS ARE UNAFFECTED).

How to Apply:

To apply for a payment deferral you must contact the store from which the pledge agreement was issued. You may come in store if applicable, telephone, e-mail or use the form on our contact page with the subject line "Payment Deferral" and we can begin to process your request.

IMPORTANT INFORMATION: (Please Read)

Although Payment Deferral may be the best course of action it is important that this information is understood before completing the process.

This payment deferral period IS NOT INTEREST FREE! anyone who decides to complete the payment deferral process is acknowledging that THEY WILL BE CHARGED their standard monthly interest rate, which will be added to the total for either renewal or redemption.
It is important to discuss the option with your respective stores staff so they might advise the best course of action.
It is not mandatory for a customer to leave their contract for the full 3 months, as such a customer will only be charged for the time that is used.
Note that the 3 month deferral is not automatic, in line with what has been stated by the FCA, it must be sought by the customer and granted by the pawnbroker.
Please acknowledge that since the deferral period is for those who have had their income negatively affected by the Coronavirus, we may require evidence to show this. This could include items such as a letter of Furlough or redundancy otice from an Employer, or an application for self-employment income relief.

Please call the relevant number below at this time we may be unable to make outgoing calls.

Thank you and stay safe,

Cash Inn Ltd