Cash Inn Update: Covid-19
Under revised guidance from the government regarding COVID-19
Opening Times for:
Lowestoft:
Monday to Friday between the hours of 9am and 2pm.
Beccles:
Mondays, Wednesdays and Fridays between the hours of 10am and 2pm.
Great Yarmouth:
CLOSED
Unfortunately, during this time, we cannot offer retail services in-store.
Our services are currently limited to the Issuing, renewing or redeeming of Pledge (7 month) and buyback agreements.
Important:
If you have any current agreements with one of our stores open or closed, then you will need to continue with renewals, part-payments or redemption throughout this period.
If the store your agreements are located with is open you may pay in store with cash or debit card should you choose to do so.
Otherwise
We are now temporarily accepting:
Over the phone payments (Debit cards ONLY).
Payments Via Post Office (Please Contact Beforehand)
Bank Transfer (Please Contact Beforehand)
If you are renewing your contract remotely, we will post the new contract to you.
For remote redemption If your store is closed your items will be stored securely until lock down is lifted, you will then be able to collect at your convenience. If your store is open, simply come in store when convenient to retrieve your items.
Payment Deferrals:
What are they?:
Adhering with guidelines set by the FCA (Financial Conduct Authority) 27/4/20, Cash Inn Ltd is offering a payment deferral period to any customer who has had their income negatively affected by the Coronavirus outbreak and subsequent lock down.
A payment deferral will allow a customer to defer payment(s) for 3 months after expiry of their pledge contract. (BUYBACKS ARE UNAFFECTED).
Who do they apply to?:
Currently any PLEDGE customer who's agreement expires between the 27/4 and 27/7 (This may change)
How to Apply:
To apply for a payment deferral you must contact the store from which the pledge agreement was issued. You may come in store if applicable, telephone, e-mail or use the form on our contact page with the subject line "Payment Deferral" and we can begin to process your request.
IMPORTANT INFORMATION: (Please Read)
Although Payment Deferral may be the best course of action it is important that this information is understood before completing the process.
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This payment deferral period IS NOT INTEREST FREE! anyone who decides to complete the payment deferral process is acknowledging that THEY WILL BE CHARGED their standard monthly interest rate, which will be added to the total for either renewal or redemption.
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It is important to discuss the option with your respective stores staff so they might advise the best course of action.
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It is not mandatory for a customer to leave their contract for the full 3 months, as such a customer will only be charged for the time that is used.
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Note that the 3 month deferral is not automatic, in line with what has been stated by the FCA, it must be sought by the customer and granted by the pawnbroker.
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Please acknowledge that since the deferral period is for those who have had their income negatively affected by the Coronavirus, we may require evidence to show this. This could include items such as a letter of Furlough or redundancy notice from an Employer, or an application for self-employment income relief.
Please call the relevant number below at this time we may be unable to make outgoing calls.
Thank you and stay safe,
Cash Inn Ltd